The train companies pocket millions in compensation for delays

Here’s a shocking fact for those of you who (like me) shivered on freezing platforms when their train was cancelled or delayed over the so-called festive period. The train operating companies can actually make a nice little profit out of your distress, so they have almost no incentive to improve the service.
Read more: https://www.theguardian.com/money/blog/2016/dec/31/train-companies-pocket-millions-delays?source=Snapzu