He expected doctors to perform a miracle. When they couldn’t, he sought revenge at the Brigham. Are hospitals the new front line in the escalating battle between patients and healthcare? Stephen Pasceri was insistent. The 55-year-old accountant, clad in khakis and a snug sweater that hugged his belly, stood at the reception desk in the gleaming lobby of the Shapiro Cardiovascular Center at Brigham and Women’s Hospital on January 20, quietly demanding to see...
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