Last week, NBC and CNNMoney reports described a 24/7 “ISIS Help Desk,” staffed with devoted jihadis providing round-the-clock tech support for wannabe ISIS propagandists. The story was picked up and aggregated by news outlets. Their headlines are wholly inaccurate. The story of how that happened illustrates just how much is at stake when the media reports on ISIS without proper translation or vetting–and how getting the story straight matters.
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