Meet "Sledgehammer Shannon," the lawyer who is Uber’s worst nightmare

In early 2012, on a visit to San Francisco, Shannon Liss-Riordan went to a restaurant with some friends. Over dinner, one of her companions began to describe a new car-hailing app that had taken Silicon Valley by storm. "Have you seen this?" he asked, tapping Uber on his phone. "It's changed my life." Liss-Riordan glanced at the little black cars snaking around on his screen. "He looked up at me and he knew what I was thinking," she remembers.
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