This long-term care home radically changed the way it operates. Residents say it's working

Like so many people contemplating long-term care, Louis Capozzi said he was nervous about what he would find when he started looking at homes. "I heard so many awful things about, you know, people getting not well taken care of, laying in bed, needing to be changed and people hitting them or whatever. You hear all the worst things," he said.
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